Are you sure it was newegg and not a 3rd party merchant. Anyone can open a store on newegg and sell equipment. I've seen a lot of shady things happen from those merchants.
On the other hand my company has bought $100k of equipment on newegg and you would think that they would provide some better customer service but no.
This. Opening Newegg into a merchant portal was the worst thing they've ever done. I've never had a good experience buying from a third party through Newegg. When I buy directly from Newegg, I've ALWAYS had good luck, and it's always been great, even if they do jack the price right after I've bought something.