Are you sure it was newegg and not a 3rd party merchant. Anyone can open a store on newegg and sell equipment. I've seen a lot of shady things happen from those merchants.
On the other hand my company has bought $100k of equipment on newegg and you would think that they would provide some better customer service but no.
No, it's Newegg itself - sold and shipped by Newegg (N82E16814125499).
I stay far away from the newegg 3rd party merchants. If I want Amazon, I know where to find it.