In my opinion, poloniex is one big fraud. Why? I already explain.
I have a polonax account for 3 years there was never a problem sometimes delays in payments or withdrawals, but what happened to me was a catastrophe.
I would like to emphasize that my account is verified with a personal ID !!.
A week ago, my 2fa went down and I decided to remove it using the Poloniex Support. A simple thing, create a query and wait patiently.
To my surprise, after the first ticket, it was closed after 40 minutes so I decided to write why then again it was closed without an answer.
After one week and after 20 tickets, I did not receive a response and the funds on my account are frozen without the possibility of logging in by a faulty 2fa.
Of course I have 16 digital conds to install google authenticator on another phone but it does not help.
And so I was robbed of the savings that I accumulated for 5 years. So tomorrow I go to the lawyer and to solve the problem. I will inform you about the progress on a regular basis.
Below I put the screenshot as evidence of idiotic behavior of help poloniex.
Ever since I started trading I have never tried to make use of Poloniex, although I know that it has been around for quite a long time and some people trust it, but I didnt. I was making use of other exchanges that seems much safe to me and maybe because I like them and dont like Poloniex much. I have a polonax account for 3 years there was never a problem sometimes delays in payments or withdrawals, but what happened to me was a catastrophe.
I would like to emphasize that my account is verified with a personal ID !!.
A week ago, my 2fa went down and I decided to remove it using the Poloniex Support. A simple thing, create a query and wait patiently.
To my surprise, after the first ticket, it was closed after 40 minutes so I decided to write why then again it was closed without an answer.
After one week and after 20 tickets, I did not receive a response and the funds on my account are frozen without the possibility of logging in by a faulty 2fa.
Of course I have 16 digital conds to install google authenticator on another phone but it does not help.
And so I was robbed of the savings that I accumulated for 5 years. So tomorrow I go to the lawyer and to solve the problem. I will inform you about the progress on a regular basis.
Below I put the screenshot as evidence of idiotic behavior of help poloniex.
Then after sometime I started to see a lot of people complain about Poloniex and calling them a scam, but also in the comment you will also see those that will support them and say theyre not scammers. But whatever, Im just happy Im not using it. And I hope you find a way to settle your problems with them and also get your money back.