I am professionial, therefore I need to take care of all customers and do not spent time with 1
You should maybe learn how to spell it, then (though I appreciate that English is not your first language.
The point, though, is that for every 1 customer you disregard, insult and attempt to humiliate in a semi-public forum, 10 or 20 more will stay away from Crycurex.
Probably a backup was restored. The database changes in between can be lost in this case?
You don't know. Its possible.