I got a reply sometime the end of November, had a new wallet address in place by December, so really I've been waiting a little over a week. I think when things calm down over at bips they will get back to us.
Wondering if you've had any movement with your case or anyone else here?
I opened my BIPS support ticket on December 4th but have had no further reply from the first reply acknowledging the ticket, posted a new reply asking them to update.