Tried to withdraw fiat (express withdrawal), still nothing received after a month. After some mailing back and forth, i managed to cancel the withdrawal. So instead i'm now trying to withdraw the money in usdt. Withdrawal initiated more than 2 hours ago and still 'processing'. I know it can theoretically take up to 12 hours, but i'm fed up with this exchange now. I've been customer for years but i'm now withdrawing everything i can out of there. Their dev team is excellent, but the business side and everything related to banking and withdrawals is atrocious. If they ever turn into a reliable exchange, i might return. Until then i'll watch from the sidelines.

Separate issue: The amount sent in the withdrawal is mysteriously 18 usd less than it should be. It's not the withdrawal fee, because that's 20 usd and i also disabled 'take fee from amount', so the amount on the receiving end should be what i enter in the withdrawal form, but it's 18 usd less. Does anyone recognize this issue or knows what's going on?

edit: withdrawal complete now.