Re: [ICO][E2C] - ELECTRONIC ENERGY COIN ✅ NEW TECHNOLOGY ✅
Is there an application in your application that calls for support or chat support?
only email
It would be nice to implement the calls support or chat support
More and more people are using chat-bots - after all, getting a response from support immediately, and not a few hours later, is sometimes critically important.
In my opinion, it's much more effective to solve a question with a person, since the chat-bot does not know the all answer on your question.
But, if we talk about quantitative indicators - people do not call very often. The reason is that users solve simple typical problems online - because during the working day they dont have time to call, but write a message - another thing.
And also bots have a lot of integrations with different applications and client can choose the way, that he wants to communicate with support.
i see your point,but I prefer phone calls