Couple things:

For the manufacturer to come here and answer questions and take shots (rightfully so...) shows some support of the products that they are putting out. It would be extremely easy for them to close this company, open a new one and sell a new miner with none of these consequences. I am not defending them, because I bought a Zig Z1+ and have had a myriad of issues from day one. Im running 9/30 fw, and its "kind of" stable, but I would say overall I'm not exactly happy with my purchase. Im just trying to point out that at least someone is here responding and creating fw's around some of the ideas that have been thrown around by its customers. Hopefully this means a better product experience for all of us (but maybe not.) We all took a big risk buying from a company that we weren't familiar with.

Secondly, there are a ton of people complaining about the profitability dropping in the last couple weeks. The market is in the shitter. Every single ASIC in the world is experiencing much lower profits today than it was 30 days ago. Also, the more ASICs they sell the more the profits drop. I cant imagine someone bought a $6000 machine without knowing this is fact. AND, if you are buying these machines for just the profits that you see right now, I would imagine that you will have a very bumpy ride through this journey. If you are in it for the long haul, then a down turn in the market isn't a terrible thing. It may drive away some competition, and will certainly stop some new players from entering the space.

Just my 2 cents