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They ask how the exchange will help the hotel.
How is it best for me to talk to them?
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A hotel with a Bitcoin ATM is surely more attractive to visitors than a hotel without one. Normally people are reluctant to do something for the first time ever, so you should tell them that they won't be the first. There are now over 3,000 Bitcoin ATMs worldwide, and some of them are located in hotels. For example, the 4-star Flemings Conferance Hotel in Vienna, Austria, installed a Bitcoin ATM on October 2 this year. There is a BTC ATM at Hlemmur Square Hotel in Reykjavik, Iceland, and there is another one in Metropolitan Hotel in Sydney, Australia, and so on. Also, maybe it's worth mentioning that there are over 70 Bitcoin ATMs in Las Vegas at the moment.
I don't know if it makes that much of a difference in customer satisfaction really. I mean, you have to consider the cost of such an atm and the possible profit that's going to be made with it.
I really don't think they're used quite enough to consider investing into an ATM, but I could be wrong here.
Do you know what kind of volume these existing Bitcoin ATMs have? I don't know about all the ATMs, but there was a news earlier this year that:
Vancouver-based Bitcoin ATM software provider Netcoins has today announced its daily transactional revenue across Canada, Europe and Australia has reached $2M CAD in a single day.
https://news.coinsquare.com/business/canadian-bitcoin-atm-company-hits-2m-in-daily-volume/This is roughly $1.5 million USD, and Netcoins is not even in the Top 10 Crypto ATM Operators:
https://coinatmradar.com/charts/top-operators/Although I don't think that they have $2M CAD volume every single day, it is more than likely less than that on average, but still pretty impressive.