Post
Topic
Board Exchanges
Re: KRAKEN - hacked account??? (invalid login)
by
timerland
on 25/11/2018, 09:26:32 UTC
My account is restored now, but my funds are gone, Kraken confirmed my account was somehow compromised. No one has used my GMail, there is no evidence or traces left. Every login and device from the account history is my personal - only my home PC and phone. The attacker did steal the funds right AFTER my last deposit! He exchanged the BTC to ETH and then withdraw all of it.

Here is a screenshot: http://images2.imagebam.com/cf/33/e7/24cfc61038333964.PNG

What can I do now?

You really can't expect to do much at this point.

First of all, secure all of your devices and withdraw any of your assets that you still have online into a safe place (preferably into a wallet/address not generated by your devices). It could be entirely possible that your email or potentially all of your devices have been compromised, which would be the only explanation why nothing shows up regarding any potential intruders other than your own device on Kraken.

That's the only step you can take at the moment. There is no chance that Kraken would be able to refund you or you be able to track down the hacked funds, though you could potentially ask them for more details (which I don't think will help much, honestly).