Actually that guy has been spamming the same message since January 23rd. The identical same post, he's posted it in multiple threads. Looks like rather strange behaviour.

The only other two people I've seen mention a refund request got them processed with no problems.

I don't see any issue atall. If there was I would be the first to make a scene and everyone else on this thread would also make a scene because we expect this company to act professionally. And on all counts it has done so.

Every company gets complaints sent to consumer protection - that's business. More often than not it's due to irrational customers or customers who have not contacted the correct phone number/email address or misplaced letters etc etc. There is no-way this customer phoned VMC for a month and couldn't get through. Everyone else gets through first time including myself. And I don't have a special phone, it's just a regular one...with numbers on it.