@Cloudbet_victim - Thank you for finally providing the information required to investigate the issue for you. I've been in contact with our support teams and can now offer some information on the situation.

During your security checks it was discovered that you are from a country that we clearly state we are unable to offer our services to, and had been using a VPN to bypass the restrictions in place at Cloudbet. Your account was locked while this was verified, after which you were contacted via email (Saturday 24th November) and told that the account had been unlocked and you were allowed to withdraw your remaining funds before the account is permanently closed.

The bets were cancelled when this was detected as we can't allow people from those territories to gamble with us. This was done before the results were in, and you were refunded your stake.

As mentioned by manosqq above, many bitcoin casino and sportsbooks would take the use of VPN as a breach of T&Cs and use it as an excuse to confiscate player's funds. I believe our approach is more player friendly.

Thanks,

Ronnie @ Cloudbet