Cryptopia has generally NEVER supported any forks and disclose this.
In order to take part in a fork or swap you need to withdraw funds before they put the wallet into maintenance.
Leaving it to the last day is never a wise move. Allow more than 48 hour prior to a fork. (Network congestion and wallet congestion being potential issues + it also doesn't leave time to fix any technical issues). Making a support ticket just hours before the fork is happening when the problem is due to a technical issue is unlikely to get it resolved in time. A transaction cannot be processed when the wallet is in maintenance. The issue cannot be resolved until the wallet is out of maintenance.


https://support.cryptopia.co.nz/csm?id=kb_article&sys_id=bcee7178db8e1b4032a664a14a961919

As the answer to the support ticket that you posted shows - they cannot resolve the issue  (i.e. rebroadcast the transaction) until the wallet is out of maintenance.


Bitcoin Cash wallet is in maintenance. This can be viewed on the coininfo page.
https://www.cryptopia.co.nz/CoinInfo/?coin=BCH

I do not expect them to take it out of maintenance soon since the BCH network does not yet have replay protection and there are inherent risks involved.



Disclosure: Cryptopia does not monitor bitcointalk. As a volunteer chat moderator I am not Cryptopia staff and am not authorized to make statements on their behalf.