Sounds more like an Email/Protection problem than an Altilly problem, their message says email "has" been sent. Make sure your email or service provider is not blocking mail from Hong Kong and check your antivirus for the same thing. Also take a look at your email "junk" folder. The email from the system asking you to confirm could be coming from a different address, even a different location. Just a thought...

I have swapped millions at Altilly without any problem, smooth as silk.