I purchased 1.49 btc because I never had any issue with them but this time when I tried to withdraw the btc it was not processed when contacted the support the only answer was "for large withdraws we must do some security checks before, we can't give you an estimate about the time" now it's day 5 still haven't got my btc or money and they don't even answer to support requests anymore, I don't know anything about the "security issue" i'm fully verified and they don't ask me for anything. Second time they answered me they told me they are going to escalate the problem to financial team and that it could take several days.

I don't believe it's because of too much work, hype has died and when I used cubits last time it was at peak of fomo with probably thousand of costumers being registered each month and no issues for me to buy.

1.49 btc is not a large withdrawal, lots of people seem to complain lately (contacted one guy that was complaining on their twitter he said took a week to receive his money and told me to press on them). I asked them to contact me by phone or just give me the money back to my bank account, no reply.