Thanks for that at least. Making estimates of how long an engineering project will take and how much it will cost is notoriously difficult, and most of us understand that. However, you guys really need to improve communication with your engineers and transparency on the whole.

Moving on.

Matt, can you read btmtb's open letter (https://bitcointalk.org/index.php?topic=294197.msg4837079#msg4837079) and my comments and tell us what you (and your bosses) think about it? I think Black Arrow's faithful early customers deserve a bit more than 25% * 4 months.

Also, if you can facilitate order transfers, I think we can prevent a few refund requests by buying and selling the preorders amongst ourselves. I think this could save you guys a lot of headaches and maybe some lawsuits.