I don't know why you are taking too long for verification of accounts and their many complaints about the verification for your exchanges. Why don't you simply the certification process because each country has a different restriction for the documents you ask. While other exchanges are accepting our document why don't you accept those?
I also do not understand such problems with verification. Companion upload many different documents and each time received a refusal. At the very beginning of the platform launch, there were no such problems
Let's say it is more thorough as the team is having Fiat gateways. If you have problems, tune into the telegram channel for support.