You were recently responded and provided with the details of the transaction. Please check them with your bank. With them, they should be able to find the payment and credit it correctly.
Cex.io sent the money right on time which was on 15.02.2018, but the Turkish banking system took so much time to deposit the funds in to the bank account. So thank you very much and I do apologize for my posts..
I also have trouble with your service. My wire transfer is not on my account yet. A week has passed and your support is a disaster. Asking about the details. Come on. You know the details but apparently your service is UNPROFESSIONAL and after this I have to stop using your service.
Until now everything has worked fine. Wire transfer from my bank to your bank was done same day or the next. I don't know about having a transfer the other way and from this thread I don't think it will work smoothly.
Are you scamming people cex.io?