4.) We also didn't get paid unless you got paid. We aren't holding onto your moneywe didn't get any.
In general, offers don't get credited for just a few reasons. The user didn't do everything; the user did something wrong (including fraud); the offer was configured improperly; or there was a technical problem because software is imperfect. That last one is probably the biggest reason, but as a site publisher who hosts offerwalls, we play zero role in determining all of that. We provide access to the offerwall, and it's up to you to complete offers and work with the offerwall if you have a problem.
I live in DE (Germany) and am watching smores.tv. I see german Ad's and the little Pop-Up Window "your account was credited" shows up, but I dont get any Coins on my balance.
I contacted the smores.tv-support and they told me that the Publisher (Cointiply) is either holding the funds back or having technical difficulties.
So I work, don't get paid and nobody want's to be responsible

BTW: Your "FAQ & Help Desk" isn't accessible.