.. what functionalities the chat in gambling site should have and why?
Requires some minimum balance or waiger requirement for a certain user to be able to post message on chatbox.
The required amount however should be not that much.
In that way, trolls will be minimized. There are people who will just register in a site to spread
"something" on the chatbox and will not actually play.
We know the tendency of spams when theres a chatbox that is completely open for everyone but it isnt necessary coming to a point to have that wager requirement.
On my part even i do have the money to play or wager on if i cant chat directly this will really somehow affect my interest (this is based only on my own).
This is why theres a chat moderator to handle spams.
Waiger requirements is honestly not totally my suggestion but consideration. Im more of minimum balance requirement but not much.
Chat moderators are not present all the time. Trolls are everywhere. If newbies want to asked some question, then there should be a certain requirement before they can participate in the trollbox or "for the meantime" they can used the chatbox function between support and users just like other sites does have. In that way, things will be sort out.
Anyways that suggestion isn't really a mandatory for me until that gambling site will have lots of users. Chat moderators should able to handle an average numbers of users on their early phase.