I have exactly the same problem!! I contacted support because i thought i was hacked but i wrote my password 3 times incorrectly cause of a problem with my keyboard.
To be sure i was not hacked i sent a email to BTC-E support and they said we'll remove the withdrawal option from your account. Which has been a month ago now.
After 1 day i sent them a email again, i explained there was a problem with my keyboard and if they can make a able to withdraw my coins again. But no answer.
Later i receive a email and they sent me the logs. I said it was all ok it were my IP addresses.
Now 4 weeks later i still can't withdraw my coins. It says: 'Denied for your account, contact support'.

Ticket id:
#HYZ-757-38425
#BFA-524-67088

Please solve my problem?