I don't know why you are taking too long for verification of accounts and their many complaints about the verification for your exchanges. Why don't you simply the certification process because each country has a different restriction for the documents you ask. While other exchanges are accepting our document why don't you accept those?
KYC needed for every traders here? As far as I know investors during ICO phase already passed KYC. But what about new traders?
Exchange platform has different mechanism it required to pass KYC if anyone want to trade there. ICO platform is not linked with this platform I don't think it is hard to pass this procedure even it taking little lobg time as compare with Bittrex and other platforms.