Hi Vauhoa,
We are attempting to contact Altilly on your behalf as well to assist you with your issues.
I noticed you have your personal email in that image you posted - you might want to remove that. Or not, but thought I'd mention it in case you overlooked it.
Cheers,
Robots.
Hi again Vauhoa,
I believe that your tips withdrawal is now processed and in your wallet. This looks like your mail provider was not working with Altilly mail provider.
Cheers
Robots