Hi areezy,
With regards to your query, our compliance team has been in touch with you, will continue to be in touch with you and we are committed to assisting you in the appropriate manner. While I can sympathise with what you have written, there are some things that are not being represented accurately. We cannot comment publicly on individual user's accounts as I am sure you can appreciate however as stated, we are committed to working together to assist where appropriate. Should you have any queries or comments, please get in touch with our compliance team.
Kind regards,
Mark
Sportsbet.io team
Everything has been represented accurately. I have pictures who can be confirmed by you easily. At the of the day I said I want to be permantely self excluded and thats what should of had happend. Their terms and conditions clearly say the following: Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely.