Is there an option for us to apply for a refund for the card? Or it is not possible right now?
thanks
Good luck getting a refund. I have been asking for a refund for 2 months now. All I get is " Refunds will be processed after cards are released". They sure are taking their sweet time to actually send any cards so you getting a refund at the moment is close to 0. I gave them an ultimatum. If i dont get refunded this month i am calling Estonian Customer Protection services as Minexpay is handled through Minexsystems daughter company Chain2Pay OÜ.
How can a company be taken seriously when they have not addressed a refund request that was done initiated 2 months ago?
I think you should report them to the Estonian authorities without delay. Their conduct towards you is a disgrace.
Oh they addressed it several times. Every single time same anwser. " refund will be processed after cards are shipped and only 80% what I paid."
So I paid 100 for a fantasy card that now costs 5 and I get back 4.