Thank you for your question!

If a user has lost a password or keys from his wallet, we cannot regain access to it, because this is one of the principles of the blockchain technology. Wallets live on the blockchain not on the device. The device has a dashboard with interfaces of your wallets, information about which is loaded from the blockchain. If you do not have access to one of the wallets, information about it will not appear on the dash board, you will see only icon. Dashboard makes it easier to work with wallets, but does not protect you from losing wallet's keys.

The product is a protected personal computer, which increases the security of work in an untrusted environment, for example, in a public network. Entry to such a crypto computer is also protected by keys and password. If you lose the product or it breaks or is stolen, you can remotely via the portal of services to disable it, as you do with a lost credit cards.

Having received a new device, you do not need to re-configure the dashboard from scratch, but download it from the portal of services, then icons of all your wallets will appear on the dashboard. However, to access each wallet you have to re-enter the keys that can not be recovered, but need to remember and store.