Am guessing you don't have access to the email used to open the account that would spore up the question that
1. Could it be you true account?
2. Did you buy it?
3. Did someone hack your account and change the email
What ever it is the forum is not to blame because you would have received a recovery mail on the email so see how you can access it
this is my account and I have all access including email. I just forgot the password and wanted to reset it, but my error was due to checking the secret question
and the password was successfully changed, but after that my account was locked, because of security reasons.