Total available capacity for crypto-related crime insurance placements starkly lags demand, said Jacqueline Quintal, financial institutions practice leader at insurance broker Aon Risk Solutions,
Insurance is critical for getting institutions to invest because unlike stocks and bonds, crypto is for all intents and purposes a bearer asset. Once a thief obtains the private keys to a wallet, the money is gone, like cash or jewelry pilfered from a safe.
Insurers are much more eagerly implementing artificial intelligence. For example, AI and machine learning technologies are used to analyze claim documents, thus freeing up human resources to focus on more creative tasks. Artificial intelligence tools are gradually influencing many aspects of the customer journey, from searching for a product to purchasing it. And they will reshape the traditional service requirements, distribution channels, underwriting, and pricing models. Tools based on machine learning and chat-bot processing are particularly innovative in the insurance industry. All of this amounts to a significant reduction in operational expenses.