Why don't you just post or create a new thread of what issue you're facing off?

[EDIT] Seems you already posted on their ann thread base on your post history, but the staff/official account of c-cex.com is not active since the first week of the month, so you might end up of waiting longer or so. Or have you tried to message them via their social media accounts?

I see lots of negative feedbacks of the exchange. I wonder how you end up using them.