Hi,

We are sorry to hear the support ticket process has been frustrating for you. We have tried to automate the process as much as possible to give users answers as quickly as possible for the most commonly asked questions.

Please ensure you have properly submitted a support ticket so we can get to the bottom of the issue, as we don't monitor the forums very frequently.

Please ensure you go through both steps of the support ticket process while logged in to your CoinPayments account:
•   Step 1 - Go through the support wizard here: https://www.coinpayments.net/supwiz
     o At the end of the wizard you will be provided with a support code that is valid for 1hr and a link to create a support ticket on FreshDesk
•   Step 2 - Open a support ticket on Fresh Desk using the support code provided in Step 1.
     o We usually answer tickets within 24hrs.

Thank you,

CoinPayments Team