Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.
In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.
While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.
Article 25. Permanent withdrawal of Services
HolyTransaction may:
(a) suspend or terminate the Client access to the Services, and
(b) deactivate and/or cancel the Client Account as required by a valid subpoena or court order, or if HolyTransaction reasonably suspects the Client of using his/her Client Account in furtherance of illegal activity or in violation of any provision laid down by these General Terms and Conditions. [...]
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update:Hi everyone,
In order to protect your interests and everybody else safety, we do need to verify the real identity.
Refusing to complete the procedure, it raise our concerns about the account.
Please, comply with the requests in order to solve the issue.
As an alternative, if you do not want to provide the requested information to us, you may contact the Luxembourgish police and file a request. They will request us to proceed and we will act accordingly because we do have the guarantee they checked your case.
Thank you