Problem with the web wallet is when typing something wrong your ip gets blocked. This year a couple of times. It takes weeks before they react. All this time you cannot access your wallet.
I'll give it one last try and then I quit using the web wallet or mobile wallet.
https://play.google.com/store/apps/details?id=io.bytecoin.bcnMobile wallet is best option to move your coins from web wallet I'm using this one. It working fine without any serious issue so that I'm pretty sure you would love to use this app.