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Well thank you, I will try to do as you advise. Because I have such a problem, I sent documents 4 times.
Maybe the reason is that in the passport my face clean-shaven, but in fact I have beard, now. This may be the cause, or may be something else.
Yes, sounds like that could very well be the case. Support will be able to advise you on how to better proceed

I want to say that I sent data for KYC 4 times, and it was unsuccessful. BUT really, after I contacted support, the next attempt was already successful.
Thanks
One more thing. The withdrawal of funds is already in service, or not yet. Because I tried and I can not. And what should I write in the cell "
BIC/SWIFT"? I try through "
Bank Transfer".
Thanks
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Amendment!!! I have already understood what the
BIC/SWIFT is.