I was always using SimpleSwap and today I wanted to give it a try for Godex. And that was bad decision.
I wanted to exchange Monero to BTC.
Here is link to my transaction:
https://godex.io/exchange/completed/5c2792c904c79It says it's complete but I didn't receive my BTC.
And Godex support says in email: "unfortunately, we can not refund the coins that we did not received"
So, it's easy to check if they received it or not. From transaction link you can see destination address, which is:
44tLjmXrQNrWJ5NBsEj2R77ZBEgDa3fEe9GLpSf2FRmhexPvfYDUAB7EXX1Hdb3aMQ9FLqdJ56yaAhi
XoRsceGJCRS3Jxkn
and amount: 2.1647 XMR
Transaction ID for transfer I made from my wallet is: 98b2b47c2332ed76a46561c8b6b9396c5cbe53eb3b507b0b541aea4528deaeb3
Transaction proof: OutProofV16cWq5fdphsPfxo5H7hXqkLWbpSeChxUeLU32VqM5CETfM677w7N7K37SaSQAb3M2Gy3NS
aJfFi7K3EyuWcsdZR4xZdJZAsFYGLqYdiZDrcz1C22UXNN92ScvwXV1APkcjcRL
With all that information everyone are able to check that they received what they wanted.
https://i.ibb.co/tH88L46/screen3.pnghttps://i.ibb.co/02tW8wh/screen1.pnghttps://i.ibb.co/4KmVm3N/screen2.pngSo why they can't refund that? Who knows. For sure not support.
Look out, I lost my money but you don't need to lost yours. Please consider to use alternative service to exchange your coins.
