Hi - I was waiting for this post to appear. I take libellous posts such as the one you have made seriously. It is utterly unfounded.

You have created several accounts on our site and received a new customer bonus several times. Once we were able to link the accounts we requested you to provide documentation. As per our terms of service (3.3 and 12.3) you cannot have multiple accounts or commit bonus abuse.

This morning after opening an additional account you contacted our support questioning the whereabouts of your bonus. That wasn't a mistake. You were aware you had been on our site before and had previously created accounts.

You have attempted to abuse our site. It's as simple as that. If you contact live support I will tell them to process your withdrawal and to close your latest account.