Dear customer,

We thank you for your patience.

Please be informed that both licenses were blocked due to the requested refund. We can only suggest you contacting Digital River in order to get further assistance.

We hope for your understanding.

Dear customer,

According to the e-store both orders were canceled and refunded. Please contact Digital River: http://www.findmyorder.com/DRHM/store?Action=DisplayEmailCustomerServicePage&SiteID=findmyor&Locale=en_US&Env=BASE