At this time they are faking XLM volumes in great style. i made several orders to check are those orders real or not but not a one matched. full XLM volume in exrates.me is fake!
i also joined telegram group and tryied to talk about the problem there, but got "bunned" momently. their support bot repeats contineously "Don't worry, there is nothing wrong." and "So don't worry, there is nothing to help as there is no problem".
Any proper marketcap listing site should exclude exrate.me from their lists to be able to give adequate informations about volumes. XLM volume is faked at this moment round $15 mio which means it is 20% higher from real volume.
only advice what i could give is that keep your money as far as you can from exrates.me! I will try to take my small money out there and will never look back!