Why do you have a refund closed? Why do not you do it in several stages. Those. If I did not have time to submit an application within a week, can I forget about my money?
https://altmarkets.cc/announce "Ticket requests between 15th - 22nd of November 2018 are currently being actioned, We have refunded over most people and will continue to refund the remaining open tickets over the next few days but we are no longer accepting new tickets, Thanks for your support."
I also look as you move further, without solving problems!
All problems were / are getting resolved. You waited nearly 2 months to approach us and when you did, you did it in exactly the wrong way to go about things. The majority of the wallets that were not claimed were balances that equalled to an amount less than a transaction fee - so were destroyed.