Yeah,Kinda feels stupid that u wanted this same exact info when i had lost my 2-fa key to account,And hadnt logged in after 11-2017 then you give me acces to account on basis of documents i provided ID,Selfie with ID,ETC. Now i have to wait a lot more even though i now have acces...based on a "KYC"
In order to pass KYC, the documents have to be submitted via the KYC system from your account. It is integrated into our system and as we cannot submit the documents that you have previously submitted from our end, it has to be done by the user himself.