VaultMeX actually responded on Discord. Their message is: "Withdrawals are fine
if your withdrawals are not going through this means we are doing investigation on your accounts balances due to backend upgrades"
How "backend" upgrades relate to having to investigate accounts I'm not sure.
He has been saying it was a maintenance issue for several weeks now. The problem is that this maintenance issue never gets resolved. I hope I am wrong and we all get our coins but it doesn't seem like that is the case.
I just tried to withdraw again and it still is the same problem.