WinWin administration seems very busy in their official telegram channel from many a days as there is no response. It seems they are trying to bring any innovative launch added to their platform?
Of course they are very busy. To support such a project, you need a lot of work. I think soon they will find a moment to answer the questions of the community.
Actually , I understand the team situation that they cannot address all the queries right away because, running a project and thinking on how to improve and develop it needs alot of time and effort, funds and most especially dedication. Specially they are managing numerous people.