WinWin administration seems very busy in their official telegram channel from many a days as there is no response. It seems they are trying to bring any innovative launch added to their platform?
It depends on the size of the situation because it may also have an effect. Normally, telegram should always be active when it comes to an issue. This should always be active even though how busy they are to avoid confusion or conflict.
Yes telegram is the best place to go in terms of knowing easily updates. It is good to join there because it is easily to know directly the answer. The team their is very active in anwering queries.
Transparent company is something that is most appreciated by the community. that's why the importance of communication between the team and also the community, actively answering questions, actively providing updates and friendly to community projects, it will bring good impact also to the project.