On 30 december I send some CTX tokens to my wallet on coinplace

13 days later no coins to see, 3 emails to your support ..no answer !
the tracking shows everything went fine, except no coins in wallet, can you solve it please

Thanks


TxHash:
0x3c1228303240d4227a702543ca91b746eec74b0ae90037ec1754b9b39f2f90f4
TxReceipt Status:
Success
Block Height:
6978661 (5425 Block Confirmations)
TimeStamp:
21 hrs 58 mins ago (Dec-30-2018 07:30:38 AM +UTC)
From:
0x59a5208b32e627891c389ebafc644145224006e8 (HitBTC_2)
To:
Contract 0x662abcad0b7f345ab7ffb1b1fbb9df7894f18e66 (CarTaxiToken) 
Tokens Transfered:
 From 0x59a5208b32e627891c389ebafc644145224006e8To 0x4d9e7565a2a5f51a048190e9f539af29fc773771for  7,920 ($54.77) CTX


 Filtered By Token Holder
 Holder:    0x4d9e7565a2a5f51a048190e9f539af29fc773771
Price:    $0.0069 @ 0.000050 Eth
Balance:    7,920 CTX
Value:    $54.77 ( ~0.399314668999708 Eth)
Transfers:     1
Official Site:    https://cartaxi.io/
Rep
 
Contract:    0x662abcad0b7f345ab7ffb1b1fbb9df7894f18e66
Decimals:     18
Links: