WinWin administration seems very busy in their official telegram channel from many a days as there is no response. It seems they are trying to bring any innovative launch added to their platform?
Of course they are very busy. To support such a project, you need a lot of work. I think soon they will find a moment to answer the questions of the community.
But that doesn't give them the freedom to completely and utterly ignore people like this. That's a good way to make sure most smart investors dont invest