I quote from this blog post:
Let us know how we can improve
To maintain service quality, SpectroCoin modernizes its user interface to try to eliminate any possible errors. We do, however, encourage our clients to notify us about difficulties experienced while using our service

Not sure, but maybe improving the Helpdesk quality could be a nice move. What do you think? Over the last couple of years, we can read from multiple customers, that you lack of quality by not managing customers assets well. Coincidence?

So, here is my ultimate question:
What have you done while serving customers to improve your quality of service?

Kindly awaiting your answer.