they knew of this situation hours before hand and that they were well aware of the game causing this problem.
if they knew that the game had an error and kept it open then its all their fault and they have to pay.
There is also the fact that verusfides had a good plinko seed. Had he have lost all of his money, he may have decided to redeposit and still end up playing plinko, winning the jackpot. It's not uncommon for gamblers to keep adding more money when they lose.
In my opinion, he should be paid out for the plinko jackpot as it was a legitimate win; there was no bug on plinko. All other losses should be deducted from the plinko win amount. Perhaps all of his Adrenaline bets could be fixed to show the correct winning/losing amount, and have his net loss/profit added to his plinko win amount.