Everyone affected by this issue should do as you've done - create a support ticket about it. Support is limited over the weekend, but we'll be replying to these tickets today and tomorrow. I agree it's better to remove the address, and I'm recommending we do this, but it has stayed up for a bit because others on the team thought it might create anxiety for users if the address just disappeared. Nobody has made further deposits to the address, so it hasn't been an issue so far.
The bug that caused this has been fixed now, so the only issue left is returning funds. We estimate that we can credit everyone for their deposit within 1-2 weeks. But as I said please create a ticket about it.
This is
horrible damage control. You have to be fucking retarded to come back with a pooh-pooh no big deal, we lost 600 BTC which we can't cover please make support tickets.
At the rate you are going this is turning into BitFunder 2, and apparently
people were expecting a lot more from your group.
Effective immediately:
A. You personally must quit. You are much too stupid to in any way be involved in any sort of BTC venture, after that post. Buzzdave was killed by much less.
B. Kraken must get someone who knows what time it is to do forum PR or else forget forum PR. It's not a game for everyone.
Nobody said anything about bitcoins being lost or not being able to cover. It was stated above that all funds are safe and that everyone will be credited for their deposits. But as I said everyone who's been affected should contact us through support. If I gave the impression that this is no big deal, that was a misunderstanding. It most certainly is a big deal. But it's not even close to the disaster you assume. The coins were never in any danger of being lost and users aren't in any danger of losing funds. Everyone will get their funds back, but as I said it will take 1-2 weeks to sort it all out.