Still waiting for a confirmation of why my funds aren't received after my bank confirmed that they have gone through the intermediary. One message from support which I replied to and nothing since my reply on 27th and numerous other tickets...
A/C
AA35 N84G STE2 IKHQ
I'm sorry you haven't had a response from support - you'll get one today. We requested your deposit receipt a while back but I don't think we've received it.
I sent a "field 20" reference which is what your bank would need instead of a deposit receipt. So I was told by my bank.
I see - different banks seem to have different ideas about what is needed. Our bank wants more than the field 20 reference. They want to know the name on the sending account, the amount, bank name, BIC code, your account IBAN, the date it was sent, and whether it was a wire or SEPA. If you can't get a deposit receipt, it would help us if you send that info in your ticket.