Well, you are absolutely right. From a project that wants to get money from investors, you should be able to expect that they have a staff that is working full time FOR the project and not just besides their regular jobs. And it should also be normal that the team keeps their investors updated.
I hope they don't act like they are neglecting the request of this community because in the long run, it will result to a negative feedback to the project itself.
Yes in the long run it will hurt but maybe the money is just not there yet. All they can do is hire a new CM and pay him with their tokens.