From 0x088a3f324613d079a8b0e2dab59ed6c1d9889844 address, only outgoing transactions on tokens(except service addresses). Maybe you need to send to another address? for example, 0xCba6eE74b7Ca65Bd0506cf21d62bDd7c71F86AD8. Did they give a specific address?
Have you tried to send tokens to another wallet? Ie create yourself another wallet and send them there.
Do you think the smart contract is locked?
Yes got from them, the address first.Regarding smart contract have no ideea.
The team announce/advertise a lot of great achievments, but one simple sending is not solved from one month...!? Hard to believe this.